Shipping policy
Shipping Information
Every order receives a tracking number.
Free international shipping on orders over USD $30. All orders under USD $30 will incur a small shipping charge.*
Free international shipping applies to countries where standard tracking options are available for shipped packages (this is the majority of all orders including USA, Canada, Australia, NZ, UAE, Kuwait, Saudi Arabia & more).
Countries requiring premium delivery to ensure tracking availability may incur a shipping fee, even on orders over $30. This delivery charge is calculated and clearly displayed at checkout.
At New Zealand Honey Co., we have multiple warehouses globally to ensure we get our premium Manuka Honey to you as quickly and safely as possible. We also continue to expand our shipping options for you. If you cannot find your country for delivery, check our store locator map for local marketplaces internationally.
*Any taxes, customs or import duties that may occur during delivery are the responsibility of the customer.
| Shipping Country | General Shipping Time | Courier |
|---|---|---|
| USA | 1 - 3 business days | USPS / UPS / FedEx |
| Canada | 7 - 10 business days | UPS / DHL |
| NZ | 1 - 2 business days | NZ Post / Courier Post |
| Australia | 4 - 7 business days | NZ Post / Australia Post |
| Hong Kong | 5 - 7 business days | NZ Post |
| Japan | 10 - 15 business days | NZ Post / DHL |
| Singapore | 4 - 7 business days | NZ Post |
| Rest of Asia | 5 - 7 business days | NZ Post |
| UK & EU Countries | 3 - 6 business days | Aramex / DHL / Others |
| UAE | 1 - 2 business days [Chilled Delivery in urban areas] | Aramex / DHL |
| Other GCC Countries (Saudi Arabia / Kuwait / Qatar / Bahrain / Oman) | 5 - 7 business days | Aramex / DHL |
If you’re unable to see your country on the table above or listed below, we may also sell in a local marketplace in your country. View our Where to Buy locator to find a stockist near you.
Standard Shipping
Countries we ship to using standard shipping. Australia, Bahrain, Canada, China, Hong Kong SAR China, Indonesia, Japan, Kuwait, Macao SAR China, Malaysia, Nauru, New Zealand, Oman, Papua New Guinea, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Solomon Islands, Taiwan, Tokelau, Tonga, Tuvalu, United Arab Emirates, United States, Vanuatu, Wallis & Futuna
Premium Shipping
Countries we ship to - additional shipping charges may apply at checkout
Brunei, Christmas Island, Maldives, Mongolia, Greenland, Moldova, Netherlands, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Cuba, Dominica, Dominican Republic, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Caribbean Netherlands, Colombia, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Venezuela, Pitcairn Islands, French Southern Territories, South Georgia & South Sandwich Islands
We are unable to ship to the following countries at this time:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Armenia, Ascension Island, Azerbaijan, Bangladesh, Belarus, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Iceland, India, Iraq, Isle of Man, Israel, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau SAR China, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Norway, Pakistan, Palestinian Territories, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, St. Martin, St. Vincent & Grenadines, Sudan, Svalbard and Jan Mayen, Switzerland, Tajikistan, Tanzania, Timor-Leste, Togo, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vatican City, Western Sahara, Yemen, Zambia, Zimbabwe.
Wholesale or large quantity orders may be subject to additional freight costs.
Delivery locations.
Unless you've specified otherwise, couriers may leave parcels in a safe location such as a porch or doorstep where this is their standard practice. Where a delivery is confirmed as successfully completed by the courier, we're unable to offer a reshipment or refund for items reported as not received.
Refund & reshipment requests
All refund and reshipment requests are thoroughly investigated by our customer care team. A request will only be approved once all required information has been provided and the claim meets our reshipment criteria. This helps us resolve genuine issues quickly while protecting against fraudulent claims.
For anything you're unsure about, reach out to hello@newzealandhoneyco.com — we're here to help.
Delivery & Receipt of Orders
Orders are shipped to the address provided at checkout, and once dispatched, delivery is managed by our courier partners. We're limited in what we can do once a parcel is in transit or has been marked as delivered.
We assess delivery outcomes based on the information available to us. Where this indicates an order has been successfully delivered, we consider the order fulfilled, and this may limit our ability to offer a refund, reshipment, or compensation.
If further investigation is needed after an order has shipped, this is sometimes best handled directly with the courier, as their options in this space can go beyond what's available to us.
Any concerns about a delivery, including non-receipt, should be reported to us within 30 days of the expected delivery date. Where a delivery issue is raised after this window, we may not be able to investigate it or offer a refund, reshipment, or compensation, as courier tracking data and investigation options become increasingly limited over time.
We're happy to help wherever we can, but we do ask for understanding around what's realistically within our control once an order has left our warehouse.
