Shipping & Returns
Free international shipping on orders over USD $30.*
Every order comes with a tracking number. Orders under USD $30 have a shipping charge that varies by destination, shown at checkout.
*Some premium destinations may have an additional shipping charge shown at checkout, even on orders over USD $30, depending on courier coverage in your country. Any charge is always shown before you pay.
We ship from multiple global locations to deliver our Premium Manuka Honey to you quickly. For additional options, visit our store locator for local marketplaces in your country.
| Destination | General Shipping Time | Courier |
|---|---|---|
| USA | 1 - 3 business days | USPS / UPS / Fedex |
| Canada | 7 - 10 business days | UPS / DHL |
| NZ | 1 - 2 business days | NZ Post / Courier Post |
| Australia | 4 - 7 business days | NZ Post / Australia Post |
| Hong Kong | 5 - 7 business days | NZ Post |
| Singapore | 4 - 7 business days | NZ Post |
| Rest of Asia | 5 - 7 business days | NZ Post |
| UK & EU | 3 - 6 business days | Aramex / DHL / Others |
| UAE | 1 - 2 business days [Chilled Delivery in urban areas] | Aramex / DHL |
| Other GCC Countries (Saudi Arabia / Kuwait / Qatar / Bahrain / Oman) | 5 - 7 business days | Aramex / DHL |
Any taxes, customs, or import duties that may apply on delivery are the customer's responsibility.
Can't find your country? Check our Where to Buy locator, or see our full Shipping Policy for the complete list of destinations we ship to.
Note: Wholesale orders may incur additional freight costs.
Returns
We offer a 30-day return policy from the date your order is delivered. Here's how it works:
- Get in touch. Email us at hello@newzealandhoneyco.com with your order number and the reason for your return.
- We'll send instructions. We'll confirm your return is eligible and give you the correct return address for your location.
- Send it back. Post your item back to us. For change-of-mind returns, return shipping is the customer's responsibility. If your item arrived defective or damaged, we cover it.
Once we receive and inspect your return, we'll email you to confirm your refund. Approved refunds go back to your original payment method (allow up to 10 business days depending on your bank).
For full return conditions, exclusions, and refund details, see our Refund Policy.
Managing your subscription
To manage a subscription — skip a delivery, change frequency, or cancel — log into your account and go to Subscriptions. You can also find out more about Subscribe & Save here.
