Delivery and Returns Information

Delivery & Returns

Online Order Delivery

Delivery is generally within 1-3 business days to New Zealand destinations for orders received before 9am Monday through Friday subject to availability of stock and other considerations. Rural and remote deliveries can take up to 4 days. If you have an urgent order we do offer an express service for overnight delivery to the North Island if required.

Delivery charges

Delivery charges cover packaging and signature required delivery.

They are as follows (up to 4kg):

Product Returns

Whether you are trying our quality, 100% natural products for the first time; you are a returning customer; or you are buying as a special gift for someone; your satisfaction is the biggest focus point for our team.

If for any reason you are dissatisfied with your honey when it arrives, please call our team on +643 489 8845, or email us at and we will gladly replace it, once in receipt of your honey in question. 

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds will not be considered if any item is not in its original condition, is damaged or missing parts for reasons not due to our error


Any item that is returned more than 30 days after delivery.

To return your product, you should mail your product to: Unit 1, 18 Tamworth Lane, STL, Gore 9710, New Zealand, following an instruction to do so.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Refunds

Once your return is received and inspected and all the required criteria are met we will process your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund within 15 to 20 working days from returning your product, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

All of the above is subject to the discretion of New Zealand Honey Co. and its employees.