Shipping Information

*Free international shipping offer on all orders over USD $30.

All orders will receive a tracking number.

*Orders under USD $30 will incur a small shipping charge. Any taxes, customs or import duties that may occur during delivery are the responsibility of the customer.

Shipping Country	Typical Shipping Time	Courier
USA	1 - 3 business days	USPS / UPS / Fedex
Canada	7 - 10 business days	UPS / DHL
NZ	1 - 2 business days	NZ Post / Courier Post
Australia	4 - 7 business days	NZ Post / Australia Post
Hong Kong	5 - 7 business days	NZ Post
Singapore	4 - 7 business days	NZ Post
Rest of Asia	5 - 7 business days	NZ Post
UK & EU	3 - 6 business days	Aramex / DHL / Others
GCC Countries	5 - 7 business days	Aramex / DHL

Can't find your country? Check our Where to Buy locator.

Note: Wholesale orders may incur additional freight costs.

Product Returns

At New Zealand Honey Co., your satisfaction matters to us, and we offer a 30-day return policy on all of our products. If more than 30 days have passed since your purchase, unfortunately, we’re unable to provide a refund or exchange.

To qualify for a return, the item(s) must be unused, unopened, and in the same condition as when you received them. For hygiene and safety reasons, partially used or opened food items cannot be returned unless they are defective or damaged.

To process your return, a receipt or proof of purchase is required. Please note, it is the customer’s responsibility to cover any related shipping costs.

Subscription orders follow the same return policy as one-time purchases.

If you need assistance with a return or if you have any questions regarding your recent purchase, please contact us at hello@newzealandhoneyco.com.

Returns Shipping Process

To initiate a return, please contact us at hello@newzealandhoneyco.com.

We’ll then assess your request and provide the appropriate return instructions, including the correct return address based on your location.

Return shipping costs are the customer’s responsibility and are non-refundable.

Return processing times can vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as receipt of returned items cannot be guaranteed without tracking.

Order Cancellations

All orders are processed as they are received. If you need to cancel your order, a request should be sent to hello@newzealandhoneyco.com as soon as possible.

We understand that things change and will always do our best to accommodate cancellation requests; however, we cannot guarantee that your order has not already been dispatched.

If your order has not yet been dispatched, we will cancel it and issue a full refund.

If your order has already been dispatched, we are unable to cancel it, but you may return the item once it arrives. In this case, the return shipping costs are the customer’s responsibility.

Please refer to our Returns Policy for more information on returning an order.

Subscription Policy

When you purchase a subscription, you will receive a repeat of deliveries based on the duration and frequency you select.

Any payment details you have shared will be stored securely, and you’ll be charged automatically for each recurring delivery, unless you choose to pay in advance.

Some subscriptions automatically auto-renew at the end of their duration. If you do not wish to renew, you can log into your New Zealand Honey Co. account and cancel your subscription before the next billing cycle.

An email reminder will be sent to you 5 days before your next scheduled subscription order. This email will be sent to the email address on file associated with your customer account and subscription.

Managing or Cancelling Your Subscription

Your subscription is completely flexible. You can cancel or modify it at any time by:

• Logging into your account at www.newzealandhoneyco.com and managing your subscription settings.
• Getting in contact with our support team at hello@newzealandhoneyco.com for help.

All order confirmation emails also include links to manage your subscription directly.

See our Returns Policy and Refunds Policy for more details on returns and refunds.

Refunds

When we have received and inspected your return, you will be sent an email to inform you if we have approved or rejected the return.

If your return is approved, a refund will be processed and a refund will be issued to your original payment method. Depending on your bank or payment provider, the refund could take up to 10 business days to process.

Refunds are only issued for returns that meet the eligibility criteria outlined in our Returns Policy.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially reflected on your account.
3. Reach out to your bank, as processing times can vary.

If you have completed these steps and still haven’t received your refund, please contact us at hello@newzealandhoneyco.com.

Sale Items

If you purchased an item at a discounted rate, this is still eligible for return; however, the refund will be based on the actual price paid at the time of purchase.

Exchanges

If your item is defective or damaged, we will offer a replacement. Simply, contact us at hello@newzealandhoneyco.com and we will exchange it for the same product.

Please include the following:

• Your order number
• A description of the defective or damaged item(s)
• A clear photo of the item received

Once the issue has been verified, we will arrange for a replacement or send the missing item(s) to you as soon as possible. If a return is required for an incorrect item, we will provide return instructions and cover all associated shipping costs.

Incorrect or Missing Items

Received an incorrect item or your order is incomplete? Please reach out to us at hello@newzealandhoneyco.com within 30 days of receiving your order and we will get this resolved quickly.

Please include the following:

• Your order number
• A description of the incorrect or missing item(s)
• A clear photo of the item received (if applicable)

Once the issue has been verified, we will arrange for a replacement or send the missing item(s) to you as soon as possible. If a return is required for an incorrect item, we will provide return instructions and cover all associated shipping costs.

Countries We Do Not Ship To: Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Armenia, Ascension Island, Azerbaijan, Bangladesh, Belarus, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Cyprus, Djibouti, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Iceland, India, Iraq, Isle of Man, Japan, Israel, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau SAR China, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Norway, Pakistan, Palestinian Territories, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, St. Martin, St. Vincent & Grenadines, Sudan, Svalbard and Jan Mayen, Switzerland, Tajikistan, Tanzania, Timor-Leste, Togo, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vatican City, Western Sahara, Yemen, Zambia, Zimbabwe