Yes. The colour of Manuka honey is influenced by natural variations in the monofloral Manuka nectar sources, reflecting its unprocessed nature and unique environmental factors.

For UMF™ 28+ Manuka Honey, the colour typically ranges from light amber to a deep, dark brown. This variation is normal and reflects the honey's high potency and the natural characteristics of the monofloral Manuka nectar sources.

The texture of raw Manuka honey can vary due to temperature fluctuations, natural crystallisation processes, and changes in the monofloral Manuka nectar sources. These factors can cause the honey to become thicker, grainier, or creamier over time, reflecting its authentic nature. Cold honey is thicker, while warm honey is runnier. It may have been transported to you in a cold plane or a warm courier van, which will affect its initial texture but not its potency, efficacy, or delicious taste.

Due to its natural properties, temperature fluctuations can accelerate the crystallisation process, causing the honey to become thicker and grainier. Crystallisation is a natural characteristic that indicates the honey's authenticity and purity.

To manage the consistency of your Manuka honey, or prevent crystallisation at home, store your Manuka honey in a cool environment at a consistent temperature. Ensure the lid is on tight to reduce moisture exposure and help maintain its smooth, liquid texture over time.

To soften your honey, gently warm the jar by placing it in a bowl of warm water (below 40°C) and stirring occasionally. Avoid overheating, as high temperatures can damage the honey’s natural properties. You can also leave it in a warm part of the house for a longer period to allow it to soften naturally.

The strength of Manuka honey, indicated by its UMF and MGO rating, affects the flavour due to its potency. Higher-strength honey tends to have a more robust flavour with deeper earthy and medicinal notes, while lower-strength honey is milder and sweeter.

The flavour profile of UMF 28+ Manuka honey can vary between batches due to differences in the location and environmental surroundings of the Manuka tree, including weather conditions, soil nutrients, and seasonal variations during harvest. These natural factors influence the honey’s taste, resulting in unique flavour profiles for each batch.

To report a damaged delivery, email the New Zealand Honey Co. customer care team. Include your order number, a description of the damage, and, if possible, photos to assist with a prompt resolution.

No, you typically don't need to return the damaged jar. Just provide photos and details for a replacement.

Replacement times can vary, but generally, it takes 5-7 business days to receive a replacement jar from New Zealand Honey Co. after your claim is processed.